Common Questions

When is PROVE available?

PROVE is typically available 7 days a week, 24 hours a day with the following exceptions: Midnight Saturday through 8 AM on Sunday and nightly from approximately 2 – 4 AM.

How do I get access to PROVE?

Register as a user by clicking the 'Create an account' link under the log in button.

How do I get support for PROVE?

The user guide has answers to many questions you may have. Contact us with any technical or policy-related issue.

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Forgot your User ID? Please call 1-888-678-7885 for assistance.